Subprocessors & Infrastructure
Effective date: June 19, 2026
This document explains subprocessors, infrastructure providers, and customer-selected external providers used with IDEEVY workflows.
Company: INTEGRITYTECH HK LIMITED
Website: ideevy.com
Company Registration No.: 3339122
Business Registration No.: 75921776
Registered Address: Room 905, Block 2, Cyberport, 100 Cyberport Road, Hong Kong
1. Purpose
This document explains how IDEEVY uses subprocessors, infrastructure providers, and external providers in connection with the IDEEVY Document Verification Hub.
Because IDEEVY supports configurable provider workflows, not every provider used in a customer workflow is automatically an IDEEVY subprocessor.
2. IDEEVY subprocessors and infrastructure providers
IDEEVY may use subprocessors and infrastructure providers to operate, secure, monitor, support, and deliver the service. These may include providers for hosting, storage, networking, security, monitoring, logging, analytics, communications, support, billing, and document verification-related processing.
For operational and security reasons, IDEEVY may not publish a full public list of infrastructure and security vendors. Existing customers and serious prospective customers may request additional information under appropriate confidentiality protections.
3. Customer-selected external providers
IDEEVY also supports workflows that route cases to Customer-selected External Providers. These providers may be chosen, contracted, configured, or authorized by the Business Customer, including through the Business Customer’s own provider accounts, identifiers, API keys, or credentials.
Customer-selected External Providers may not be IDEEVY subprocessors. They may process personal data under their own agreement with the Business Customer, and their role may depend on the provider terms, workflow configuration, and applicable law.
4. Provider workflows may vary
The providers involved in a Verification Case may vary based on country, document type, document quality, risk level, product, Business Customer configuration, fallback logic, second-opinion requirements, provider availability, or contract terms.
A workflow may use IDEEVY checks only, one external provider, multiple providers, fallback routing, second-opinion review, or a customer-selected provider account.
5. Customer responsibility
The Business Customer is responsible to:
- approve the use of Customer-selected External Providers;
- maintain required contracts, accounts, credentials, and commercial terms with such providers;
- ensure that routing to such providers is lawful for the relevant End Users and jurisdictions;
- provide any required notices, consents, or legal bases; and
- assess any international transfers or industry-specific requirements created by the provider workflow.
6. Subprocessor due diligence
Where IDEEVY engages a subprocessor, IDEEVY uses reasonable due diligence and contractual measures appropriate to the nature of the service. IDEEVY remains responsible for subprocessors it engages as required by the applicable data processing terms.
7. Changes and objections
IDEEVY may update its subprocessors and infrastructure providers as the service evolves. Where required by the applicable data processing terms, IDEEVY will provide notice of material subprocessor changes and allow objections according to the agreed process.
Customer-selected External Provider changes are controlled by the Business Customer configuration or provider relationship and may not follow the same subprocessor notice process.
8. Contact
For subprocessor or infrastructure questions, contact legal@ideevy.com.