Terms of Service
Effective date: June 19, 2026
These Terms govern business use of the IDEEVY Document Verification Hub, APIs, dashboard, provider workflows, and related services.
Company: INTEGRITYTECH HK LIMITED
Website: ideevy.com
Company Registration No.: 3339122
Business Registration No.: 75921776
Registered Address: Room 905, Block 2, Cyberport, 100 Cyberport Road, Hong Kong
1. Agreement and eligibility
These Terms of Service govern access to and use of IDEEVY, operated by INTEGRITYTECH HK LIMITED. IDEEVY is a business-to-business service and is not intended for direct consumer use.
By creating an account, signing an order form, using the dashboard, or integrating with the API, the Business Customer agrees to these Terms and any applicable order form, data processing terms, and product documentation.
2. The IDEEVY service
IDEEVY provides a Document Verification Hub. The service may include native document checks, document data extraction, verification case management, provider routing, custom provider workflows, fallback paths, second-opinion checks, dashboard configuration, API access, webhooks, and unified verification results.
The exact features available to a Business Customer may depend on the plan, order form, technical configuration, provider availability, geographic coverage, and applicable law.
3. Definitions
- Business Customer means the entity that subscribes to or uses IDEEVY for its own onboarding, verification, compliance, or account workflows.
- End User means the individual whose identity document or related data is submitted for verification.
- Verification Case means a document verification request submitted through IDEEVY.
- Provider Workflow means the configured path through which a Verification Case is processed, including IDEEVY checks, external providers, fallback paths, or second-opinion checks.
- External Provider means a third-party provider that may perform verification, compliance, bank, issuer, infrastructure, or related services within or in connection with a workflow.
- Customer-selected External Provider means an External Provider selected, contracted, configured, or authorized by the Business Customer, including through the Customer’s own provider account or credentials.
- Verification Outcome means the result returned by IDEEVY for a Verification Case, including status, decision data, extracted data, workflow metadata, and provider-level details when applicable.
- Successful Verification Outcome means a completed positive verification outcome that is treated as billable under the applicable order form or pricing terms.
4. Accounts, API access, and security
The Business Customer is responsible for all activity under its accounts, API keys, dashboard users, provider configurations, credentials, and systems. The Business Customer must keep credentials secure and notify IDEEVY promptly of unauthorized access or suspected compromise.
The Business Customer may not share API keys or dashboard access except with authorized personnel or systems acting on its behalf.
5. Customer responsibilities
- obtain all required rights, authority, notices, consents, and legal bases before submitting End User data to IDEEVY;
- ensure that each verification workflow is lawful for the Business Customer use case, jurisdiction, industry, and End User population;
- provide accurate configuration instructions, routing rules, provider settings, and webhook endpoints;
- review and act on Verification Outcomes according to its own policies and applicable law;
- maintain its own relationship and legal basis for any Customer-selected External Provider; and
- not use IDEEVY for unlawful, hidden, discriminatory, abusive, or unauthorized verification.
6. External providers and provider workflows
IDEEVY may route Verification Cases through External Providers when required by the Business Customer configuration. External Providers may be used for market coverage, fallback checks, second opinions, issuer or bank-related checks, or other workflow requirements.
Some External Providers may be IDEEVY subprocessors. Others may be Customer-selected External Providers and may operate under the Business Customer’s own agreement, account, credentials, pricing, service terms, and data processing arrangements.
IDEEVY is not responsible for the availability, accuracy, pricing, service levels, decisions, delays, outages, or legal compliance of Customer-selected External Providers except to the extent expressly agreed in writing.
7. Verification outcomes and business decisions
IDEEVY may return a Verification Outcome for a document verification workflow. Unless expressly agreed in writing, IDEEVY does not make the Business Customer’s final account, onboarding, transaction, credit, employment, healthcare, gambling, financial, or other business decision.
The Business Customer is responsible for evaluating Verification Outcomes and for making final decisions in accordance with its own policies and applicable law.
8. Billing and payment
Fees are specified in the applicable order form, pricing page, or written agreement. Unless otherwise agreed, IDEEVY billing is based on Successful Verification Outcomes.
Failed, incomplete, rejected, expired, duplicate, abusive, or technically invalid attempts are not Successful Verification Outcomes unless the applicable order form states otherwise.
External Provider fees may be billed separately under the Business Customer’s own relationship with the provider, especially when the Business Customer uses its own provider account or credentials. IDEEVY fees and third-party provider costs are separate unless a written agreement states that they are bundled.
Invoices are payable within the period stated on the invoice or order form. The Business Customer must raise billing disputes in writing within 15 days after receipt of the relevant invoice.
9. Trials, changes, and availability
IDEEVY may provide trials, credits, or free usage at its discretion. IDEEVY may modify, suspend, or discontinue features, providers, integrations, or workflows where required for security, compliance, provider changes, product changes, or operational reasons.
IDEEVY will use commercially reasonable efforts to maintain service availability, but the service may be interrupted by maintenance, third-party provider issues, infrastructure issues, force majeure, or events outside IDEEVY control.
10. Restrictions
The Business Customer must not:
- reverse engineer, copy, scrape, interfere with, or misuse IDEEVY systems;
- submit data without authority, consent, notice, or legal basis where required;
- use IDEEVY for hidden verification, surveillance, unlawful profiling, discrimination, harassment, or fraud;
- use stolen, unauthorized, or third-party provider credentials;
- bypass security controls, rate limits, or workflow restrictions;
- use IDEEVY to violate sanctions, export controls, privacy laws, or other applicable laws; or
- misrepresent IDEEVY as making the Business Customer’s final legal, regulatory, or business decision unless expressly agreed.
11. Data protection and confidentiality
The parties will handle personal data under the applicable privacy policy, data processing addendum, order form, and applicable law. Each party must protect confidential information received from the other party and use it only for purposes of the business relationship.
12. Intellectual property
IDEEVY and its licensors retain all rights in the platform, APIs, documentation, software, workflows, models, designs, and service materials. The Business Customer retains rights in its data, systems, trademarks, and materials. IDEEVY may use aggregated or de-identified information to operate, secure, measure, and improve the service, provided it does not identify the Business Customer or End Users.
13. Disclaimers
To the maximum extent permitted by law, IDEEVY is provided on an “as is” and “as available” basis, except as expressly stated in a written agreement. IDEEVY does not guarantee that any document is genuine, that any End User is who they claim to be, that any provider result is accurate, or that use of the service satisfies all laws applicable to the Business Customer.
14. Limitation of liability
To the maximum extent permitted by law, IDEEVY will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, or costs of substitute services.
Except for amounts owed, confidentiality breaches, data protection obligations, or other liabilities that cannot be limited by law, each party’s total liability arising out of or related to the service is limited to the fees paid or payable to IDEEVY by the Business Customer in the 6 months before the event giving rise to the claim.
15. Termination
Either party may terminate the service in accordance with the applicable order form. IDEEVY may suspend or terminate access for non-payment, security risk, unlawful use, violation of these Terms, or use that creates legal, operational, or reputational risk.
16. Governing law and disputes
These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles. The courts of Hong Kong have exclusive jurisdiction, unless the parties agree otherwise in writing.
17. Contact
For legal notices, contact legal@ideevy.com. For support, contact support@ideevy.com.