Terms of Service
Last updated: 15 June 2026
1. Introduction
These Terms of Service (the “Terms”) govern access to and use of the IDEEVY website, platform, APIs, dashboards, documentation, verification flows, and related services made available through ideevy.com or any associated IDEEVY service environment (collectively, the “Service”).
“IDEEVY”, “we”, “us” and “our” refer to INTEGRITYTECH HK LIMITED, a company registered in Hong Kong. “Customer”, “you” and “your” refer to the business customer, company, organization, or professional user accessing or using the Service. These Terms form a legally binding agreement between IDEEVY and the Customer.
The Service is intended for business and professional use only. It is not intended for consumers or individual end users acting in a personal capacity. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. The Service
IDEEVY provides identity document verification services. The standard Service is limited to identity document verification (IDV): processing identity document images and related document data required to assess whether a submitted document can be verified and to return a verification result to the Customer.
The Service may include APIs, hosted verification sessions, dashboards, documentation, webhooks, reporting tools, logs, support channels, sandbox or test environments, and other related functionality made available by IDEEVY.
IDEEVY does not provide legal, regulatory, financial, tax, AML, sanctions, PEP, adverse media, banking, payment, or compliance advice through the standard Service. IDEEVY does not decide whether an End User should be accepted, rejected, onboarded, restricted, or otherwise treated by the Customer. The Customer remains solely responsible for its own business decisions, compliance obligations, customer relationships, and use of the verification result.
3. Business Customers and End Users
The Customer uses the Service to verify identity documents submitted by individuals or other persons connected with the Customer’s own product, platform, service, or business process (“End Users”). IDEEVY provides the Service to the Customer and processes End User data on behalf of the Customer, subject to the applicable agreement and Data Processing Addendum.
The Customer is responsible for its relationship with End Users. This includes deciding why verification is required, what documents may be accepted, how the verification result is used, whether additional checks are required, and what action is taken after IDEEVY returns a verification result.
IDEEVY may provide an End-User Verification Notice explaining how the standard IDV process works. The Customer is responsible for ensuring that End Users receive all notices, disclosures, and consent requests required by applicable law before their identity documents are submitted to the Service.
4. Accounts and Access
To use the Service, the Customer may be required to create an account, receive API credentials, configure a project, or enter into an order form, invoice, statement of work, or other written agreement with IDEEVY. The Customer must provide accurate, current, and complete information and keep account information updated.
The Customer is responsible for maintaining the confidentiality and security of all account credentials, API keys, tokens, passwords, and access methods. The Customer must promptly notify IDEEVY of any unauthorized access, suspected compromise, or security incident affecting the Customer’s account, API credentials, or integration.
The Customer is responsible for all activity occurring through its account, systems, API keys, or authorized users, whether or not such activity was specifically approved by the Customer, except where the activity is caused solely by IDEEVY’s breach of these Terms.
5. Free Trials, Sandbox Access, and Promotional Use
IDEEVY may provide free trials, sandbox environments, promotional credits, test access, demo access, or evaluation use at its discretion. Such access may be limited in duration, volume, functionality, countries, document types, support availability, or other parameters.
IDEEVY may modify, suspend, limit, or discontinue free trial, sandbox, promotional, or demo access at any time. Unless expressly agreed in writing, trial, sandbox, demo, and promotional access is provided “as is”, without uptime commitments, service level commitments, production support commitments, or any obligation to maintain availability.
The Customer must not use sandbox, trial, promotional, or test access to submit real identity documents unless IDEEVY has expressly authorized such use and the Customer has a valid legal basis to do so.
6. Customer Responsibilities
The Customer is responsible for using the Service lawfully, fairly, and in accordance with these Terms, the Privacy Policy, the Data Processing Addendum, the Acceptable Use Policy, the Documentation, and any applicable order form or written agreement.
The Customer must have a valid legal basis to submit identity documents and related data to IDEEVY. The Customer is responsible for determining and documenting the applicable legal basis for its verification workflow, including any notice, consent, contractual necessity, legitimate interest, statutory obligation, or other basis required under applicable law.
The Customer must provide End Users with all required notices, privacy information, explanations, consents, authorizations, and choices before submitting their identity documents to IDEEVY. The Customer must not submit documents, images, or personal data to IDEEVY if the Customer does not have the right to do so.
The Customer is responsible for configuring the Service appropriately for its use case, market, document requirements, data retention needs, user flow, and risk tolerance. The Customer is also responsible for reviewing verification results, handling End User complaints, responding to End User privacy requests, and making final onboarding or business decisions.
The Customer must not represent that IDEEVY is a bank, regulator, government authority, AML provider, sanctions screening provider, legal advisor, or the party making the final decision regarding an End User’s access to the Customer’s product or service.
7. Identity Document Verification Results
IDEEVY provides identity document verification results based on the information submitted to the Service, the configuration selected by the Customer, and the technical checks available at the time of processing. Results may include statuses such as approved, verified, declined, resubmission required, manual review required, failed, expired, unsupported, unreadable, invalid, or similar statuses.
A verification result is a technical and operational signal. It is not a guarantee that a document is authentic in all respects, that the person submitting the document is legally entitled to access the Customer’s service, that fraud will not occur, or that the Customer has satisfied all regulatory obligations.
The Customer remains solely responsible for deciding whether to approve, reject, onboard, restrict, suspend, investigate, or otherwise take action regarding an End User. IDEEVY is not liable for the Customer’s final business decisions, compliance decisions, customer treatment, or use of verification results.
8. Fees and Pay-Per-Success Billing
Unless otherwise agreed in an order form, invoice, statement of work, or separate written agreement, the standard IDEEVY billing model is pay-per-success. Under this model, the Customer is charged only for Successful Verifications.
A “Successful Verification” means a verification session completed through the Service with a final result of approved, verified, or another equivalent positive verification status as defined by IDEEVY or the applicable configuration. Failed, incomplete, abandoned, invalid, duplicate, unsupported, expired, unreadable, technically unsuitable, or otherwise unsuccessful submissions are not billed as Successful Verifications under the standard billing model.
Custom commercial terms may apply where agreed in writing. Separate fees may apply for custom integrations, enterprise setup, dedicated infrastructure, non-standard workflows, additional services, manual work, support packages, professional services, excessive invalid traffic, abuse, misuse, load testing, unusually high-volume test traffic, or other non-standard use.
IDEEVY may monitor usage to detect abuse, technical misuse, excessive invalid submissions, automated flooding, test traffic in production environments, or other activity inconsistent with normal use of the Service. IDEEVY may suspend, limit, reject, or separately charge for such activity where appropriate.
9. Invoicing, Payment, and Taxes
Payment terms may be specified in an order form, invoice, statement of work, online checkout, or separate written agreement. Unless otherwise stated in writing, invoices are due and payable within seven (7) calendar days from the invoice date.
IDEEVY may accept payment by bank transfer, card payment, cryptocurrency, stablecoin, or other payment methods supported or approved by IDEEVY. Availability of any payment method may vary and may be changed at IDEEVY’s discretion. The Customer is responsible for ensuring that any payment method used is lawful and permitted for the Customer.
Fees are exclusive of taxes, duties, levies, withholding, bank charges, network fees, gas fees, currency conversion costs, or similar charges, unless stated otherwise. The Customer is responsible for all applicable taxes and charges arising from its purchase or use of the Service, except for taxes based on IDEEVY’s net income.
If the Customer fails to pay undisputed amounts when due, IDEEVY may suspend or limit access to the Service, refuse new verification sessions, withhold support, charge late payment fees where permitted, or terminate the Customer’s account or agreement.
10. Billing Disputes and Refunds
The Customer must notify IDEEVY of any good-faith billing dispute within fifteen (15) calendar days after the invoice date or the date on which the disputed charge is made available to the Customer, whichever is earlier. The notice must include sufficient detail for IDEEVY to investigate the disputed charge.
The Customer must pay all undisputed amounts when due. IDEEVY and the Customer will work in good faith to resolve properly notified billing disputes.
Fees are non-refundable except as required by law or expressly agreed by IDEEVY in writing. Refunds, credits, or service credits may be granted by agreement, including where applicable in connection with a separately agreed service level agreement or other written commercial arrangement. IDEEVY is not required to provide refunds or credits for Customer configuration errors, misuse, lack of End User completion, unsupported document types, invalid submissions, abandoned sessions, or failed verifications that are not billed as Successful Verifications.
11. Service Levels and Availability
IDEEVY will use commercially reasonable efforts to make the Service available and to operate the Service in a reliable manner. However, unless a separate written service level agreement is agreed between IDEEVY and the Customer, IDEEVY does not guarantee uninterrupted operation, error-free operation, specific uptime, specific processing time, continuous availability of integrations, or availability in any particular country, document type, or technical environment.
Where a Customer requires specific service levels, uptime commitments, support response times, or service credits, such commitments must be agreed in a separate written service level agreement, order form, or enterprise agreement.
IDEEVY may perform maintenance, upgrades, security changes, infrastructure changes, or emergency interventions that may temporarily affect availability. IDEEVY will use reasonable efforts to minimize disruption where practical.
12. Privacy and Data Processing
The Customer’s use of the Service is subject to the IDEEVY Privacy Policy, the End-User Verification Notice, and, where personal data is processed on behalf of the Customer, the IDEEVY Data Processing Addendum.
To the extent Customer Data contains personal data submitted for identity document verification, the Customer normally acts as the controller or equivalent party that determines the purposes and means of processing, and IDEEVY acts as processor, service provider, or equivalent party processing data on behalf of the Customer.
The Customer is responsible for ensuring that all Customer Data submitted to IDEEVY has been collected and submitted lawfully, that all required notices and consents have been provided, and that the Customer’s use of the verification result complies with applicable data protection, privacy, consumer, employment, financial, healthcare, gaming, marketplace, transportation, or other applicable laws.
IDEEVY’s standard Service does not collect selfies, does not perform liveness checks, does not perform facial recognition or face matching, and does not create or store biometric templates. Any additional or tailor-made services outside the standard IDV Service must be separately agreed in writing and may be subject to separate terms, notices, or data processing arrangements.
13. Customer Data and License to Process
“Customer Data” means data, files, identity document images, extracted document data, session data, configuration data, API requests, responses, logs, and other information submitted to or generated through the Service on behalf of the Customer.
The Customer retains all rights it has in Customer Data. The Customer grants IDEEVY a limited, non-exclusive, worldwide right to process Customer Data solely as necessary to provide, secure, maintain, support, improve, and protect the Service, comply with these Terms and applicable law, prevent abuse, resolve disputes, and perform obligations under the applicable agreement.
IDEEVY may use aggregated or de-identified information derived from use of the Service for analytics, security, operational improvement, service improvement, reporting, and similar purposes, provided such information does not identify the Customer or any End User.
14. Restrictions and Acceptable Use
The Customer must comply with the IDEEVY Acceptable Use Policy and all applicable documentation, technical limits, and written instructions provided by IDEEVY.
The Customer must not misuse the Service, interfere with the Service, attempt to bypass security controls, submit documents unlawfully, use the Service for hidden surveillance, harassment, discriminatory purposes, unauthorized document testing, stolen document testing, reverse engineering, scraping, competitive benchmarking without permission, excessive automated traffic, API abuse, malware, or any activity that could damage IDEEVY, the Service, other customers, End Users, or third parties.
The Customer must not resell, sublicense, white-label, or make the Service available to third parties unless expressly agreed in writing by IDEEVY.
15. Suspension and Termination
IDEEVY may suspend, limit, or terminate the Customer’s access to the Service immediately if IDEEVY reasonably believes that: (a) the Customer has breached these Terms, the Acceptable Use Policy, the DPA, or any written agreement; (b) the Customer has failed to pay undisputed amounts when due; (c) the Customer’s use creates a security, legal, operational, reputational, or service integrity risk; (d) the Customer is using the Service unlawfully or abusively; (e) the Customer’s API credentials or account appear compromised; or (f) suspension is necessary to protect IDEEVY, the Service, other customers, End Users, or third parties.
The Customer may stop using the Service at any time, subject to payment of all outstanding fees and any termination terms in the applicable order form or written agreement.
Upon termination, the Customer’s right to access and use the Service will end. IDEEVY may delete or retain Customer Data in accordance with the Privacy Policy, DPA, retention settings, applicable agreement, and legal, dispute, security, fraud prevention, or service protection requirements.
16. Intellectual Property
IDEEVY and its licensors retain all rights, title, and interest in and to the Service, website, APIs, documentation, software, workflows, verification logic, interfaces, designs, logos, trademarks, service marks, content, and related intellectual property.
The Customer receives only a limited, revocable, non-exclusive, non-transferable right to access and use the Service during the applicable subscription, trial, or agreement term, solely for the Customer’s internal business purposes and in accordance with these Terms.
The Customer must not copy, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, underlying models, technical logic, or proprietary methods from the Service, except to the extent such restriction is prohibited by applicable law.
The Customer may provide feedback, suggestions, ideas, or improvement requests. IDEEVY may use such feedback without restriction or obligation to the Customer.
17. Confidentiality
Each party may receive confidential information from the other party in connection with the Service. Confidential information includes non-public business, technical, commercial, security, product, pricing, customer, integration, API, roadmap, and operational information that is identified as confidential or should reasonably be understood to be confidential.
The receiving party must use confidential information only for the purposes of the relationship under these Terms, protect it using reasonable care, and not disclose it to third parties except to employees, contractors, advisors, affiliates, or service providers who need to know it and are bound by appropriate confidentiality obligations.
Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed without use of confidential information, or lawfully received from a third party without confidentiality obligations.
18. Third-Party Services and Integrations
The Service may integrate with, rely on, or allow use of third-party services, infrastructure providers, payment providers, cloud providers, communication providers, monitoring tools, or other external systems. IDEEVY is not responsible for third-party services that are not controlled by IDEEVY.
The Customer is responsible for its own systems, integrations, networks, security settings, API calls, webhook endpoints, credentials, and third-party tools used with the Service.
IDEEVY may modify or discontinue integrations, third-party dependencies, API versions, or technical functionality where reasonably necessary for security, reliability, legal, operational, or product reasons.
19. Disclaimers
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis, except as expressly stated in these Terms or a separate written agreement. IDEEVY does not warrant that the Service will be uninterrupted, error-free, compatible with every Customer system, available in every jurisdiction, able to verify every document, or able to detect every invalid, fraudulent, altered, expired, or unsuitable document.
IDEEVY does not provide legal, compliance, financial, banking, regulatory, AML, sanctions, or professional advice. The Customer is responsible for obtaining its own professional advice and for ensuring that its use of the Service complies with applicable law.
No information provided by IDEEVY, whether through the website, documentation, support, sales discussions, dashboards, APIs, or verification results, creates a warranty unless expressly stated in a written agreement signed by IDEEVY.
20. Limitation of Liability
To the maximum extent permitted by law, IDEEVY will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunities, data, or anticipated savings, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if advised of the possibility of such damages.
To the maximum extent permitted by law, IDEEVY’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts paid or payable by the Customer to IDEEVY for the Service during the six (6) months immediately preceding the event giving rise to the claim.
The limitations in this section apply to the maximum extent permitted by law and will apply even if any remedy fails of its essential purpose.
21. Indemnity
The Customer will defend, indemnify, and hold harmless IDEEVY, its affiliates, officers, directors, employees, contractors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to: (a) Customer Data; (b) the Customer’s use of the Service; (c) the Customer’s relationship with End Users; (d) the Customer’s failure to provide required notices, consents, or legal bases; (e) the Customer’s final business decisions or compliance decisions; (f) the Customer’s breach of these Terms, the DPA, or the Acceptable Use Policy; or (g) the Customer’s violation of applicable law or third-party rights.
IDEEVY will promptly notify the Customer of any claim for which indemnity is sought, allow the Customer to control the defense where appropriate, and provide reasonable cooperation at the Customer’s expense. IDEEVY may participate in the defense with its own counsel at its own expense.
22. Changes to the Service and Terms
IDEEVY may update, modify, improve, or discontinue parts of the Service from time to time. IDEEVY may also update these Terms to reflect changes in the Service, legal requirements, business practices, or operational needs.
If IDEEVY makes material changes to these Terms, IDEEVY will use reasonable efforts to provide notice, such as by posting the updated Terms on ideevy.com or notifying the Customer through the Service or by email. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.
If the Customer does not agree to updated Terms, the Customer must stop using the Service and may terminate its account subject to any applicable payment and termination obligations.
23. Governing Law and Disputes
These Terms and any dispute or claim arising out of or relating to these Terms or the Service are governed by the laws of Hong Kong, without regard to conflict of law principles.
The parties agree to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising out of or relating to these Terms or the Service, except that IDEEVY may seek injunctive or equitable relief in any competent court to protect its intellectual property, confidential information, systems, security, or service integrity.
24. General Terms
The Customer may not assign or transfer these Terms without IDEEVY’s prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the assignee agrees to be bound by these Terms and is not a competitor of IDEEVY. IDEEVY may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or transfer of business.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision is not a waiver. The Terms, together with any applicable order form, invoice, DPA, Acceptable Use Policy, Privacy Policy, documentation, and other written agreement, constitute the entire agreement regarding the Service.
In case of conflict between these Terms and a signed written agreement or order form, the signed written agreement or order form will control to the extent of the conflict.
25. Contact and Company Details
For legal notices or questions about these Terms, contact IDEEVY at legal@ideevy.com.
IDEEVY is operated by INTEGRITYTECH HK LIMITED.
Company Registration Number: 3339122
Business Registration Number: 75921776
Registered address: Room 905, Block 2, Cyberport, 100 Cyberport Road, Hong Kong